Question 1

How to activate the gift card

Accepted Answer

Open the gift link, choose where you want to spend the money, and activate the card in the Glede app.

Question 2

Change the phone number on the gift card

Accepted Answer

The gift card is linked to one telephone number. This is how you change it — and how the sender does it if the gift went to the wrong number.

Question 3

Card declined in store

Accepted Answer

The three most common reasons a Glede gift card is declined — and what to do about each one.

Question 4

Haven't received the gift card

Accepted Answer

Check spam, the correct number and whether the gift is planned ahead of time - and what the sender can do.

Question 5

What can I use the gift card for?

Accepted Answer

The gift card is a Mastercard and works almost everywhere. Here are the three exceptions.

Question 6

Pay by invoice

Accepted Answer

This is how the company pays with an invoice or EHF — and what happens while the invoice is waiting for payment.

Question 7

Create a business account and log in with BankID

Accepted Answer

This is how the company gets started, why we require BankID, and what happens when the first order is approved.

Question 8

Change the phone number on the gift card

Accepted Answer

The gift card is linked to one telephone number. This is how you change it — and how the sender does it if the gift went to the wrong number.

Question 9

Cancel or delete an order

Accepted Answer

To cancel an order, you must contact support via the contact form. Submit the order ID and which recipients it concerns.

Question 10

Haven't received the gift card

Accepted Answer

Check spam, the correct number and whether the gift is planned ahead of time - and what the sender can do.

Hi, how can we help you?

I received a gift card