The link in the SMS does not work
Do you get an error message when you open the gift link? Here are the most common reasons and what you can do.
Updated 17 August 2026
The gift link should open the gift card in the browser on your phone. If you get an error message instead, it is almost always something with the link itself — not with the gift card. The money is safe regardless.
First check if there are any characters at the end of the link
This is the most common cause. If the link is copied, forwarded, or broken over two lines in an email, a period, a parenthesis, a space, or a line break can come along at the end. Then the link points elsewhere, and you get an error message even if the gift card is completely fine.
Easiest solution: click on the link directly in the original SMS or email instead of copying it. If you must copy, make sure you include the entire link and nothing more — it ends right after the gift ID.
Then try this
- Switch browser. If the link opens in an in-app browser (Messenger, Instagram, Outlook), tap 'Open in Safari' or 'Open in Chrome'.
- Check that you have internet. Turn wifi off and on, or switch to mobile data.
- Do not use a screenshot of the link. An image cannot be clicked — you need to open the message it came in.
Concrete error messages
Noe har gått galt- What it means
- A general error in the browser. Often an old version of the page stored in the cache.
- What to do
- Open the link in a private window (incognito), or clear the browser's cache and try again.
If it says that the gift card has expired, the link is not the problem — the 4-month deadline has passed. See Validity and extension.
The QR code does not work
If you received the gift card on paper or as a picture with a QR code, the entire code must be visible and in focus. Try holding the phone a little further away, and make sure there is good light without glare. If it doesn’t work, you can enter the gift ID manually in the Glede app instead.
I have not received any link
If the gift card was sent to a different number or email address than yours, the sender must change it. See Have not received the gift card.
If none of this works, contact us. Feel free to write exactly what error message you are getting, and which phone and browser you are using — that way we can find it more quickly.
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