Question 1

Where can the gift card be used?

Accepted Answer

The Glede card is a Mastercard and works everywhere Mastercard is accepted. Mastercard reports more than 150 million acceptance locations globally; some exceptions apply.

Question 2

Does it work for both iPhone and Android?

Accepted Answer

Yes. The Glede app is available for both iPhone and Android, and the card goes into Apple Wallet or Google Wallet depending on the phone. Without a smartphone you can still shop online using the card number, expiry date and CVC — get in touch and we will help you retrieve them.

Question 3

I can't use the Glede card. What do I do?

Accepted Answer

Contact customer service and we will help you. Email support@glede.app, or use the help button in the bottom-right corner. Have the gift ID from your SMS or email ready.

Question 4

How can I check the balance on the gift card?

Accepted Answer

You can check your available balance at any time in the Glede app. Open the app and see the balance directly on the home screen.

Question 5

Can I buy something that costs more than the available balance on the card?

Accepted Answer

Yes, you can combine the Glede card with another payment card. Many online stores allow you to split the payment between multiple cards.

Question 6

How long is my gift valid?

Accepted Answer

The gift card has a validity period that is shown in the app. Make sure to use it before the expiry date to get the full benefit of the gift.

Question 7

Is the Glede card a credit card?

Accepted Answer

No, the Glede card is a digital Mastercard gift card. You can only use the balance on the card — no credit or loans.

Question 8

Do I need a PIN code to make payments with the Glede card?

Accepted Answer

For online shopping you do not need a PIN code. You use the card number, expiry date and CVV2/CVC2 code which you can find in the app under "Show card details".

Question 9

What happens if I receive multiple gifts?

Accepted Answer

All gifts are collected in the Glede app. You can view and manage all your gift cards in one place.

Question 10

Are there fees when I make purchases with the Glede card?

Accepted Answer

Shopping in the card’s own currency is fee-free for 12 months after activation. Paying in another currency adds a 2.99 % currency markup, and after 12 months from activation, a maintenance fee of 34 kr per month applies.

Question 11

How much can I use from the Glede card per month?

Accepted Answer

No monthly spending limit applies. Current per-transaction or daily limits may still apply and are shown in the Glede app.

How to use the gift card online

Step by step

Download the Glede app

Log in with your phone number

Card details

Find your card details

Payment

Complete your order

Questions and answers

The gift card that gives full freedom of choice

Use in store

Donate to charity

Ready to shop online?