Question 1

Where can the gift card be used?

Accepted Answer

The Glede card is a Mastercard and can be used everywhere Mastercard is accepted, in physical stores and online. Mastercard reports more than 150 million acceptance locations globally; some exceptions apply.

Question 2

Does it work for both iPhone and Android?

Accepted Answer

Yes! The Glede card goes into Apple Wallet on iPhone and Google Wallet on Android. Both work for contactless payment in store.

Question 3

Can I use the gift card in other digital wallets?

Accepted Answer

For now, only Apple Wallet and Google Wallet are supported. The Glede card cannot be added to other payment or loyalty apps.

Question 4

I can't use the Glede card. What should I do?

Accepted Answer

Contact customer service and we'll help you. You can also check our help centre for common troubleshooting tips. We're here to help!

Question 5

How can I check the balance on the gift card?

Accepted Answer

Open the Glede app to see your current balance and transaction history. You also get an overview of all purchases you've made with the card.

Question 6

Can I buy something that costs more than the available balance?

Accepted Answer

Yes! You can combine the Glede card with another payment card. Ask the cashier to split the payment and pay the remainder with another card.

Question 7

How long is my gift valid?

Accepted Answer

The gift link is valid for 4 months. After activation, the Glede card can be used fee-free for 12 months; a monthly maintenance fee then applies. The relevant dates are shown in the Glede app.

Question 8

Is the Glede card a credit card?

Accepted Answer

No, the Glede card is a digital Mastercard gift card. You can only use the balance on the card. No credit is involved.

Question 9

Do I need a PIN to make payments with the Glede card?

Accepted Answer

No, when you use Apple Pay or Google Pay you authenticate with Face ID, Touch ID or fingerprint. No PIN is required.

Question 10

Are there fees when I make purchases with the Glede card?

Accepted Answer

Paying in the card’s own currency is fee-free for 12 months after activation. Paying in another currency adds a 2.99 % currency markup, and after 12 months from activation, 34 kr per month is deducted from the balance.

Question 11

How much can I use from the Glede card per month?

Accepted Answer

There is no monthly spending limit. Current per-transaction or daily limits may still apply and are shown in the Glede app.

How to use the gift card in store

Step by step

Download the Glede app

Add the Glede card to Apple Wallet

Pay with Apple Pay

Questions and answers

The gift card that gives full freedom of choice

Use online

Donate to charity