Can't pay with Apple Pay
Check the correct card and get help with Apple Wallet, Apple Pay and "Contact card issuer".
Updated 2 September 2026
Nothing happens when you hold your iPhone against the terminal? Go through the steps below. Does the terminal show that the payment has been rejected? Then Apple Pay works, but the card payment itself is stopped — go to The card was rejected.
Pay with iPhone
Double tap the side button
Do this before holding the phone to the terminal.
Authenticate with Face ID, Touch ID or code
Apple Pay must be unlocked for this particular payment.
Choose the right Glede card
If you have several cards, check that the last four digits are the same as on the gift card with a balance in the Glede app.
Hold the iPhone close to the terminal
Keep it calm until you see that the payment has been registered.
When the terminal does not respond
- Open Apple Pay first. Double tap the side button and approve the payment before checking out.
- Select the Glede card. Apple Pay may have selected a different default card.
- Remove a thick or magnetic cover. It may make the contact with the terminal worse.
- Restart iPhone. Then open Apple Wallet and try again.
- Remove the card and add it again. You will not lose your balance when the card is removed from Apple Wallet.
When the terminal says that the payment has been rejected
Then the terminal has read the card, and Apple Pay works. Check the balance, purchase amount and whether the store can accept the gift card in The card was rejected.
Put the card in Apple Wallet
Activate the gift card in the Glede app
The card must be activated before it can be added to Apple Wallet.
Press "Add to Apple Wallet"
The button is on the gift card in the Glede app.
Press "Continue" and accept the terms
You must scroll all the way down to the terms before you can approve.
Verify with Face ID, Touch ID or code
"Contact card issuer" when you add the card
Kontakt kortutsteder- What it means
- This message comes while you are putting the card in Apple Wallet, before you have tried to pay. It is Apple that stops the registration on this particular phone — not us, and not the gift card. Your balance is untouched and the card still works in other ways.
- What to do
- Restart your iPhone and try once more. If that does not help, there is nothing wrong for you to fix: Apple assesses the device, and we can neither see that assessment nor override it. Try the points below.
We see this message most often on newly set up phones, on phones without a passcode or Face ID, and on Apple accounts that were just created. That is why it can appear even when everything looks right on your end.
- Try another phone. The block applies to the device, not to your gift card. If you have another iPhone, or an Android with Google Wallet, the card usually goes straight in.
- Wait a few days and try again. Apple re-assesses the device over time, and for many people it resolves itself within a few days. You do not need to do anything in the meantime.
- Use the card without a wallet for now. You can shop online with the card number, expiry date and CVC from the Glede app right away — you do not need Apple Wallet for that.
- Or switch to a gift card at a shop. In the Glede app you can turn the gift into a gift card at a chain you choose yourself, and then you do not need Apple Wallet at all. See below.
Switching to a gift card at a shop
Open the Glede app, go to the gift card and choose "Switch to a shop gift card". You pick the shop or chain yourself and the amount stays the same. Three things are worth knowing before you press: the Glede card goes away, the switch can only be made once, and you get four new months to choose.
Switching requires that you have not spent any of the gift card yet, and that it was activated less than four months ago. If that does not apply, or it does not work, contact us. Please tell us which iPhone model you have and roughly when you tried.
Additional verification or phone number in Ireland
Krever ekstra verifisering- What it means
- Apple Wallet has received the card details, but the card issuer requires an additional check before the card can be used with Apple Pay. This does not affect the gift card or the balance.
- What to do
- Press "Complete verification" in the Glede app once. If you are only able to call a number in Ireland, or the verification does not open, please contact us and attach a screenshot. You can use the card online with the card number, expiry date and CVC from the Glede app while we investigate the matter.
Remove the card and add it again
Open Apple Wallet, select the Glede card, press the three dots, select "Card details", scroll down and press "Remove this card". Restart your iPhone and add the card again from the Glede app. See Delete the gift card from the wallet for the full guide.
You can pay online while you troubleshoot. Use the card number, expiry date and CVC from the Glede app — Apple Pay is not required.
Still having problems?
Contact us, and state which iPhone model you have, what is happening in the terminal and approximately when you tried. Please attach a screenshot if you get an error message.
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