Can't pay with Google Wallet

When the terminal does not respond

1. 1Unlock the phone. Use a code, fingerprint or facial recognition before holding it to the terminal.
2. 2Choose the correct card. Open Google Wallet and check that the last four digits are the same as on the gift card in the Glede app.
3. 3Set the Glede card as the default card. Then you avoid the phone trying to pay with another card.
4. 4Check that the card is ready. You should see a blue wave icon and the text "Hold the device close to the reader".
5. 5Remove a thick or magnetic cover. It may block the NFC connector.
6. 6Turn off power saving mode. It can disable NFC on Android phones.
7. 7Move the phone slowly. The NFC antenna is positioned differently from model to model. Try the upper part of the back and hold the phone still for a few seconds.

Rejected for "too little money" even if you have enough

Then you often pay with a different card than you think. Compare the last four digits of Google Wallet with the gift card that has a balance in the Glede app, and select the correct card before trying again.

When the terminal says that the payment has been rejected

Then Google Wallet and NFC work. Instead, check the balance, purchase amount and whether the store can accept the card in The card was rejected.

Remove the card and add it again

If the terminal is still unresponsive, remove the card from Google Wallet, restart the phone and add the card again from the Glede app. You won't lose any money — the balance is on the gift card, not in your wallet.

Adding the card to Google Wallet for the first time

1. 1

   Activate the gift card in the Glede app

   The card must be activated before it can be added to Google Wallet.

2. 2

   Press "Add to Google Wallet"

   The button is on the gift card in the Glede app.

3. 3

   Press "Continue" and accept the terms

   You must scroll all the way down to the terms before you can approve.

4. 4

   Verify it's you

   Use the code, fingerprint or face recognition on the phone.

Still having problems?

Contact us, and state which phone model you have, what is happening in the terminal and approximately when you tried. Then we can distinguish between a Wallet problem and a rejected card payment.