Do we get the money back for gifts that are never used?

No. A gift that has been sent is transferred to the recipient, and the amount is not refunded even if it is never used. That is different from cancelling an order, as described above — then you get your money back. In the order overview, you can see which gifts have been used, so you can follow up on those that have not.

Can I cancel just one recipient in an order?

Yes. Contact support via the contact form and provide the order ID and which recipient it concerns. Do this as quickly as possible, especially if the gift has already been sent.

Why do I not see "Cancel order" on my order?

The option appears for invoice and EHF orders, and for card orders that are still awaiting approval. Approved card orders are handled by support. For an invoice order that needs manual help — for example a collection invoice or an activated gift — opening the option explains why and takes you to support.

Cancel or delete an order

Orders paid by invoice can be cancelled from the order page until the invoice is paid. Card orders can be cancelled while the order is still awaiting approval — after that, support helps you.

Updated 3 September 2026

How to cancel an invoice order

If you paid by invoice or EHF, you cancel the order yourself: open the order under Orders and choose Cancel order in the order summary. It works until the invoice is paid, and stops both scheduled and already sent gifts — as long as none of the gifts have been activated.

Not invoiced yet — the order is cancelled and no invoice will be sent.
Invoiced, but not paid — we send a credit note. If the invoice is unpaid, you can disregard it.
The invoice is paid — contact support via the contact form and we will help you with the credit.

If you entered the wrong amount, wrong recipient, or wrong date, cancel the order and place a new one. If it only concerns one recipient, you do not need to cancel everything — contact support and we will remove that recipient.

Orders paid by card

While the order is still waiting for us to approve the company, you cancel it yourself from the order page and the full amount is refunded to the card. Once the order is approved, contact support with the order ID and which recipients it concerns. The refund goes back to the same card and usually takes a few banking days.

Gifts that are planned ahead in time

If you cancel the order, the gifts are not sent. Invoice orders you stop yourself from the order page. Card orders you stop yourself while they are awaiting approval; once approved, contact support. If only some recipients should be removed, contact support with the order ID and the recipients it concerns.

After the gifts are sent

What is possible depends on whether the recipient has activated the gift:

Not activated — the gift can be withdrawn. If you cancel the order, the gift links stop working and the recipient loses access.
Activated — the money has been used by the recipient, and the gift cannot be withdrawn. Contact support and we will see what is possible for the rest of the order.

If a delivery is to be stopped, do it as quickly as possible. The chance that the gift has not been activated yet is greatest during the first few hours.

I cancelled, but have not received the money back

If you paid by card, the refund is returned to the same card. It usually takes a few banking days. If you paid by invoice, you receive a credit note — if the invoice has not yet been paid, you can disregard it.

If it has been more than a week without you seeing anything, contact us with the order ID.

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