Haven't received the gift card
Check spam, the correct number and whether the gift is planned ahead of time - and what the sender can do.
Updated 17 August 2026
You will receive a gift card
- Check spam and junk mail. The email is from Glede — search for "Glede" in your inbox, not just your inbox folder.
- Check if the SMS went to another number. If the employer has an old number registered to you, the gift went there. See Change the phone number on the gift card.
- Check if the gift is planned in time. Many companies set dispatch for a specific date — then it will not arrive before.
- See in the Glede app. If you have the app and log in with the correct number, all your gift cards are there, even if you have deleted the SMS.
None of this? Ask the sender to confirm which number and email address the gift was sent to. It is the fastest way — the sender sees it directly in the order overview.
You are the sender and a recipient says they have not received the gift
Open the order overview
Log in to send.glede.app and find the order.
Check the status of the recipient
If the gift says sent, we delivered it to the number or e-mail address registered. If it is listed as pending, it has not been sent yet.
Check the number and email address
This is the most common reason. Correct and resend if something is wrong.
Resend the gift
You can send the gift again from the order overview if it is not activated.
If the entire order is listed as "awaiting payment", no gifts have been sent out. If you pay by invoice, the gifts will only be sent when the invoice has been paid — see Pay with invoice.
If everything is correct and the gift still hasn't arrived, contact us with the order ID and which recipient it applies to.
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