How to activate the gift card

You have received a gift via SMS or email. For gifts from a private person, the SMS asks you to open the Glede app without a gift link. Search for "Glede" in the App Store or Google Play if you do not have the app, then sign in with the number that received the SMS. Your gift appears in the app.

Did you receive a gift link?

1. 1

   Open the link in the SMS or email

   The gift card is opened in the browser on the phone. If the link doesn't work, see The link in the SMS doesn't work.

2. 2

   Choose whether you want to use the money yourself or give it away

   If you want to use the gift balance to support a charity, you do it directly in the browser — without downloading the app.

3. 3

   Download the Glede app

   Press "Download the Glede app" in the gift link, or search for "Glede" in the App Store or Google Play.

4. 4

   Log in with your phone number

   Use the same number the gift card was sent to. You will receive a one-time code via SMS.

5. 5

   Activate the card

   Open the gift in the app and choose how to use it. For Mastercard, follow the activation steps and add the card to Apple Pay or Google Wallet. For a store gift card, choose a brand and amount and confirm the purchase. Then open the gift card link to use the card.

Do I have to choose where to spend the money?

New gifts from private individuals let you choose between Glede Mastercard, store gift cards and donations. Open the gift in the app to see the options. For a store gift card, choose a brand and amount before confirming. After activation, open the gift card link to use it at the selected store. If you choose Mastercard, you choose the store when you pay.

When you activate a store gift card from the gift link in your browser, a warning explains that your choice is final. Select an amount and click “Activate Gift Card”. Check the shop and amount in the “Are you sure?” confirmation. Click “Yes, I understand” to activate, or “Go back” to change your selection. After activation, the gift card cannot be changed, exchanged or refunded.

I have used part of the amount, but cannot use the rest

If you activated a Mastercard, the remaining amount is on the same card. Check the balance under My card and ask for partial payment at checkout if it does not cover the purchase. If you chose store gift cards for part of the gift, the remainder stays on the gift in the app. You can choose more store gift cards as long as the remaining balance covers an available amount. Money already activated with a store is used through that store’s gift card link.

If the card provider has refunded all or part of the store gift card, support can record the refund and return the amount to the gift. Contact us for help. Once the refund is recorded, the amount appears in the gift’s remaining balance, and the old gift card link is no longer available from the gift. The gift’s expiry date stays the same.

Activation fails

Go through these in order — it solves the vast majority of cases:

• Are you logging in with the correct number? You must use the phone number the gift card was sent to. If it is the wrong number, see Change the phone number on the gift card.
• Did you get the one-time code? Check that you have coverage, and look for the SMS in the spam filter. Try "Send code again" after a minute.
• Do you have the latest version of the app? Update from the App Store or Google Play and try again.
• Has the deadline expired? If it has been more than 4 months since the gift card was sent, the deadline must be extended — see Validity and extension.

If it is still stuck, contact us. Have the gift ID ready — it is in the SMS or email. If you are in the store and it is urgent, write URGENT first in the message.

Did you get the gift from Hygge?