Do I have to download the app to use the gift card?

Yes, if you are going to use the money yourself. If you want to donate the entire amount to charity, you do it in the browser without downloading anything.

What if I don't have a smartphone?

You can use the gift card online without the app by using the card number, expiry date and CVC. But you need the app to pull up those details, so contact us if you don't have access to a smartphone at all.

Can I activate the gift card on PC?

You can open the gift link and donate the amount from your PC. To activate the card and use the money yourself, you need the Glede app on your phone.

How to activate the gift card

Open the gift link, choose where you want to spend the money, and activate the card in the Glede app.

Updated 17 August 2026

You have received a gift card via SMS or email. To use the money, you must open the link and activate the card in the Glede app. It takes a couple of minutes.

You have 4 months. The gift link is valid for 120 days from when it was sent. If you do not activate by then, the gift card expires.

Here's how to do it

Open the link in the SMS or email
The gift card is opened in the browser on the phone. If the link doesn't work, see The link in the SMS doesn't work.
Choose whether you want to use the money yourself or give it away
If you want to donate the entire amount to a charity, you do it directly in the browser — without downloading the app.
Download the Glede app
Press "Download the Glede app" in the gift link, or search for "Glede" in the App Store or Google Play.
Log in with your phone number
Use the same number the gift card was sent to. You will receive a one-time code via SMS.
Activate the card
The card appears in the app. Press "Activate" and add it to Apple Pay or Google Wallet if you want to pay contactless in store.

Do I have to choose where to spend the money?

No. The Glede gift card works like a regular Mastercard — you choose the store when you pay, not when you activate. You don't have to decide in advance.

I have used part of the amount, but cannot use the rest

The remaining amount is on the same card — you should not activate again. Check the balance in the app under My card. If the balance is lower than what you are trying to pay, the entire payment is rejected: ask the till for partial payment, so you cover the rest with another card.

Do you have more Glede gift cards? You can use them consecutively on the same purchase by asking for partial payment at checkout.

Activation fails

Go through these in order — it solves the vast majority of cases:

Are you logging in with the correct number? You must use the phone number the gift card was sent to. If it is the wrong number, see Change the phone number on the gift card.
Did you get the one-time code? Check that you have coverage, and look for the SMS in the spam filter. Try "Send code again" after a minute.
Do you have the latest version of the app? Update from the App Store or Google Play and try again.
Has the deadline expired? If it has been more than 4 months since the gift card was sent, the deadline must be extended — see Validity and extension.

If it is still stuck, contact us. Have the gift ID ready — it is in the SMS or email. If you are in the store and it is urgent, write URGENT first in the message.

Did you get the gift from Hygge?

Hygge is a different service from Glede, and we do not have access to their gift cards. If you receive an error message about the payment — for example RE015 — it is Hygge who can help you. Contact them at sendhygge.no. If you are unsure who the gift came from, the sender is listed in the SMS or email you received.

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