Cancel or delete an order
To cancel an order, you must contact support via the contact form. Submit the order ID and which recipients it concerns.
Updated 22 August 2026
How to request cancellation
You cannot cancel the order yourself. Contact support via the contact form and provide the order ID, which recipients it concerns, and why the order should be canceled.
If you have entered the wrong amount, wrong recipient, or wrong date, submit the contact form as soon as possible. Support will help you cancel the order before you possibly place a new one.
Gifts that are planned ahead in time
If you have scheduled a dispatch for a date in the future, you must contact support via the contact form to stop it. Provide the order ID and which recipients should be removed.
After the gifts are sent
Then you cannot delete the order yourself. What is possible depends on whether the recipient has activated the gift:
- Not activated — in most cases, we can withdraw the gift. Contact support via the contact form with the order ID and the recipients it concerns.
- Activated — the money has been used by the recipient, and the gift cannot be withdrawn.
If a shipment is to be stopped, submit the contact form as quickly as possible. The chance that the gift has not been activated yet is greatest during the first few hours.
I canceled, but have not received the money back
If you paid by card, the refund will be returned to the same card. It usually takes a few banking days. If you paid by invoice, you will receive a credit note — if the invoice has not yet been paid, you can disregard it.
If it has been more than a week without you seeing anything, contact us with the order ID.
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