Can't pay with Apple Pay
Check the correct card and get help with Apple Wallet, Apple Pay and "Contact card issuer".
Updated 20 August 2026
Nothing happens when you hold your iPhone against the terminal? Go through the steps below. Does the terminal show that the payment has been rejected? Then Apple Pay works, but the card payment itself is stopped — go to The card was rejected.
Pay with iPhone
Double tap the side button
Do this before holding the phone to the terminal.
Authenticate with Face ID, Touch ID or code
Apple Pay must be unlocked for this particular payment.
Choose the right Glede card
If you have several cards, check that the last four digits are the same as on the gift card with a balance in the Glede app.
Hold the iPhone close to the terminal
Keep it calm until you see that the payment has been registered.
When the terminal does not respond
- Open Apple Pay first. Double tap the side button and approve the payment before checking out.
- Select the Glede card. Apple Pay may have selected a different default card.
- Remove a thick or magnetic cover. It may make the contact with the terminal worse.
- Restart iPhone. Then open Apple Wallet and try again.
- Remove the card and add it again. You will not lose your balance when the card is removed from Apple Wallet.
When the terminal says that the payment has been rejected
Then the terminal has read the card, and Apple Pay works. Check the balance, purchase amount and whether the store can accept the gift card in The card was rejected.
Put the card in Apple Wallet
Activate the gift card in the Glede app
The card must be activated before it can be added to Apple Wallet.
Press "Add to Apple Wallet"
The button is on the gift card in the Glede app.
Press "Continue" and accept the terms
You must scroll all the way down to the terms before you can approve.
Verify with Face ID, Touch ID or code
"Contact card issuer" when you add the card
Kontakt kortutsteder- What it means
- This message comes while you are putting the card in Apple Wallet, before you have tried to pay. The gift card and balance are still in order, but the registration on this device was not completed.
- What to do
- Restart your iPhone and try again. Check that iOS is up to date, that the phone has a code and Face ID or Touch ID, that two-factor authentication is switched on for the Apple account, and that the country or region is set to Norway. If the message persists, please contact us and attach a screenshot.
Additional verification or phone number in Ireland
Krever ekstra verifisering- What it means
- Apple Wallet has received the card details, but the card issuer requires an additional check before the card can be used with Apple Pay. This does not affect the gift card or the balance.
- What to do
- Press "Complete verification" in the Glede app once. If you are only able to call a number in Ireland, or the verification does not open, please contact us and attach a screenshot. You can use the card online with the card number, expiry date and CVC from the Glede app while we investigate the matter.
Remove the card and add it again
Open Apple Wallet, select the Glede card, press the three dots, select "Card details", scroll down and press "Remove this card". Restart your iPhone and add the card again from the Glede app. See Delete the gift card from the wallet for the full guide.
You can pay online while you troubleshoot. Use the card number, expiry date and CVC from the Glede app — Apple Pay is not required.
Still having problems?
Contact us, and state which iPhone model you have, what is happening in the terminal and approximately when you tried. Please attach a screenshot if you get an error message.
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